What payment means is acceptable?
We take credit card (Visa and Master), Western Union and bank transfer.
Is it secure for me to pay on your website?
All online payments are secure and protected. Our website has established a safe transaction environment. Encryption is applied in our order system so as to protect your personal registration information on our website. If your browser and local network support application of transmission of encrypted data, the encryption system will offer you a reliable environment for shopping.
If errors occur when I use credit card to pay, what should I do?
If errors occur when you pay with credit card, please return to the page of goods and purchase again. The previous unpaid order will be cancelled within 24 hours. Or contact your credit card company to make sure that your card is authorized for transaction. If you have three or more orders which cannot be accepted by our payment system, please contact us for help.
Do all of your goods have inventory?
Generally, all goods listed on our website have inventory. However, at times, some goods’ inventory may be intense due to a big quantity demanded. If you have already selected an object and paid for it, yet for some reason it is out of stock, we will contact you as soon as possible, and we suggest that you choose other similar goods or we will return the money back to your account in time.
Is it possible to change order after payment is conducted?
Please note that, once orders are successfully issued and disposed, it is hard to make changes or cancel them. If you want to change your order, please contact us, and we will try our best to meet your demands. Yet, once your package is delivered, the order cannot be altered or cancelled.
What are the transport means and when the goods is delivered?
When will goods be delivered to you is determined by your location and the products you purchase. In general, we arrange shipments within 24-48 hours after payment. We have several transport means. If you are interested in more shipment information, please contact our customer service.
How to return goods?
We offer our customers high quality products and outstanding services. If you require returns or exchanges, we are happy to be at your service.
Goods can be returned or exchanged, or refund can be applied for no reason within 14 days after goods are purchased.
How long does it take for returns, exchanges or refunds?
The total amount of time consists of two sections. The first one is the disposal time, which starts from when you apply for returns, exchanges or refunds, plus the time for us to deal with the procedure. The second part is about the practical time of consignment, which refers to the period of exchanging goods and redelivering them to you.